You’ve chosen the perfect self-storage provider, and you’ve packed up all your furniture, books and media. But what actually happens when you move your stuff into a storage unit?

What documents do you need to move into a storage unit?

Many storage companies ask for photo ID before they will let you rent space. So ensure you have a passport or driving licence with you. You might also need proof of address, for example a utilities bill.

You will need bank details when you move your stuff into a new storage unit. This is so you can set up your payments.

And you’ll need your self-storage insurance details or policy document. Your home contents insurance covers possessions in your home. But it may not extend to goods stored outside your house. Most storage companies require you to have self-storage insurance as part of your contract. This is to protect you from loss in the event of a fire, flood or other mishap. Your storage company may offer their own insurance, so to be sure of getting best value we recommend going armed with a few quotes from independent storage insurers, like us. It takes just minutes to get a quote! Our self-storage insurance can cost as little as 20p a day, so don’t pay more than you have to.

Some storage companies like you to check in online by scanning and photographing all your documents before you move in. This might be more convenient than queuing at the front desk of your storage company on moving day.

Does a storage company help people move?

Some storers do provide a door-to-door service, and this can make self-storage even more convenient.

Most storage companies will say that it is your responsibility to move your things in and out of your storage unit. They may provide pallet trucks or trolleys that you can use. If you think you’re going to need help, ask at reception as they will often have a list of approved removals companies who you can book for the job of moving your stuff into storage. Alternatively, try the directory of the British Association of Removers.

If your move is in any way technical – for example, if you’re moving a piano – or very heavy or awkward items, then it’s worth paying for the help of professional movers.

Make sure any helpers you hire can access your storage unit if you are not there. For example, you may have to add them to your storage account, or give them room access. And don’t forget to remove them once the job is done.

What is the best vehicle for moving goods into storage?

If you move your goods into storage in a closed vehicle – for example, inside a van or a car – they are covered by your Store and Insure policy. Before moving day have a think about your transport needs. Some storage companies have a van free for customer use, which is a great perk.